Terms & Conditions

Welcome to T-Power. These Terms and Conditions ("Terms") govern your access to and use of the T-Power website, mobile services, gaming services, and related features (collectively, the "Services"). By accessing, registering for, or using the Services, you acknowledge that you have read and understood these Terms and agree to comply with them.

If you do not agree with any part of these Terms, please discontinue use of the Services. Additional terms may apply to specific games, promotions, payment methods, or other services and will form part of these Terms where applicable.

1. Eligibility and Age Requirements

You must be at least 18 years of age, or the applicable legal age in your jurisdiction if it is higher, to use the Services.

By registering or using the Services, you confirm that you meet the applicable age requirement and that your use of the Services is lawful in the jurisdiction where you are located. You are responsible for understanding and complying with any laws or restrictions that apply to you.

T-Power may request appropriate information or documentation to verify a user's age or identity. Where an account is identified as belonging to a person who does not meet the applicable age requirement, the account may be suspended or closed. Any remaining balance will be handled subject to applicable law, verification requirements, and the circumstances of the account.

2. Account Registration

Certain Services may require you to create a T-Power account. You agree to provide information that is accurate, complete, and reasonably up to date during the registration process.

• One Account Per User: Unless otherwise expressly permitted by T-Power, each user may maintain only one active account.
• Accurate Information: You must provide accurate information and promptly update relevant details when they change.
• Account Security: You are responsible for keeping your login credentials confidential and for taking reasonable steps to protect your account.
• Personal Use: Your account is intended for your own use and should not be transferred, sold, or made available to another person.

T-Power may restrict, suspend, or review an account where there are reasonable grounds to suspect a breach of these Terms, inaccurate information, unauthorised activity, fraud, or other activity that may affect the security or integrity of the Services.

3. Account Verification and KYC

T-Power may carry out identity, age, payment, or other verification checks where reasonably required for account security, regulatory purposes, transaction processing, fraud prevention, or other legitimate operational reasons.

You agree to provide genuine and valid information or documents when requested. Providing false, altered, misleading, or fraudulent information may result in an account review, suspension, or closure.

Verification requirements may vary depending on the account, transaction, payment method, promotional activity, or other circumstances.

4. Deposits and Payment Methods

Deposits must be made using payment methods and procedures made available by T-Power. You are responsible for ensuring that the payment information provided is accurate and that you are authorised to use the selected payment method.

• Matching Account Information: Where required, the name associated with your T-Power account should correspond with the verified name associated with your approved payment method.
• Third-Party Payments: Payments made using another person's bank account, e-wallet, or other payment instrument may be restricted or subject to additional verification.
• Payment Verification: T-Power may request additional information or verification before processing certain transactions.
• Processing Delays: Payment processing times may be affected by banks, payment providers, maintenance, verification procedures, transaction volume, or other circumstances outside T-Power's direct control.

For information about available payment options, please refer to the Banking page.

5. Withdrawals

Withdrawal requests are subject to applicable account verification, payment procedures, transaction requirements, and any conditions communicated to the user.

T-Power aims to process eligible withdrawal requests promptly. In certain circumstances, transactions may be completed within approximately one minute; however, actual processing times are not guaranteed and may vary depending on verification checks, banking systems, payment providers, maintenance, transaction volume, or other operational and security considerations.

T-Power may delay or review a withdrawal where additional verification or investigation is reasonably required. Users may be asked to provide supporting information before a transaction can be completed.

6. Turnover and Transaction Requirements

Deposits, promotional funds, bonuses, rebates, and other account balances may be subject to specific turnover, wagering, or transaction requirements before a withdrawal can be processed.

Where a specific promotion contains additional requirements, those requirements will apply to the relevant promotional offer. Users are responsible for reviewing the applicable terms before participating in a promotion.

7. Bonuses and Promotions

T-Power may offer bonuses, promotions, rebates, campaigns, and other promotional activities from time to time. Each promotion may have its own eligibility criteria, validity period, turnover requirements, maximum limits, and other conditions.

Promotional terms should be reviewed carefully before participation. T-Power may restrict or cancel promotional benefits where there are reasonable grounds to believe that a promotion has been abused, manipulated, or used in a manner inconsistent with its stated terms.

For current promotional information, please visit the Promotions page.

8. Prohibited Activities

Users must not engage in activities that compromise the security, fairness, operation, or integrity of the Services. Prohibited activities may include, but are not limited to:

• Using automated systems, bots, scripts, or unauthorised software to interact with the Services.
• Attempting to gain unauthorised access to accounts, systems, servers, or databases.
• Exploiting known or suspected software errors, technical vulnerabilities, or system malfunctions.
• Providing forged, altered, misleading, or fraudulent documents.
• Using payment methods without proper authorisation.
• Creating or operating multiple accounts in violation of applicable account rules.
• Engaging in fraudulent, deceptive, abusive, or unlawful activity.
• Attempting to manipulate or interfere with the normal operation of the Services.

Where prohibited activity is reasonably suspected, T-Power may conduct an appropriate review and take proportionate action in accordance with these Terms and applicable requirements.

9. Game and Service Availability

T-Power aims to maintain reliable access to its Services, but continuous or uninterrupted availability cannot be guaranteed.

Certain games, payment services, promotional offers, or other features may become temporarily unavailable due to maintenance, technical issues, third-party service interruptions, updates, security measures, or other circumstances.

Game availability and specific game rules may also depend on the relevant game provider or service provider.

10. Responsible Gaming

T-Power supports responsible gaming and encourages users to treat gaming as entertainment rather than as a guaranteed source of income.

Users should only participate within their personal limits and should not use money that they cannot afford to lose. If gaming is becoming difficult to control or is negatively affecting your personal, financial, or social circumstances, consider taking a break and seeking appropriate support.

For more information, please visit our Responsible Gaming page.

11. Intellectual Property

Unless otherwise stated, the T-Power website, branding, logos, graphics, text, interface elements, and other original materials are protected by applicable intellectual property rights.

You may use the Services for their intended purpose but must not reproduce, modify, distribute, reverse engineer, republish, or commercially exploit T-Power materials without appropriate authorisation, except where permitted by applicable law.

12. Third-Party Services and Providers

Certain games, payment services, software, content, or other features available through T-Power may be provided or supported by third-party providers.

Third-party services may be subject to additional terms, rules, technical requirements, or availability conditions imposed by the relevant provider. T-Power is not responsible for matters that are solely within the control of an independent third-party provider, subject to applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, T-Power shall not be responsible for losses or damages arising from circumstances outside its reasonable control, including interruptions caused by internet connectivity, telecommunications networks, banking systems, payment providers, third-party services, technical failures, maintenance, or other external events.

Nothing in these Terms is intended to exclude or limit any liability or legal right that cannot lawfully be excluded or limited under applicable law.

14. Account Suspension or Closure

T-Power may suspend, restrict, or close an account where reasonably necessary to protect the user, the platform, other users, payment systems, or the integrity of the Services, including where there is suspected fraud, security risk, unlawful activity, or material breach of these Terms.

Where appropriate, users may contact customer support regarding account restrictions or closure and may be asked to complete verification procedures before certain account matters can be resolved.

15. Privacy and Personal Information

The handling of personal information is subject to our Privacy Policy.

By using the Services, you acknowledge that information may need to be collected and processed where reasonably necessary for account management, verification, security, transaction processing, customer support, and other purposes described in the Privacy Policy.

16. Changes to These Terms

T-Power may update or amend these Terms from time to time to reflect changes to the Services, operational requirements, security measures, applicable requirements, or other relevant circumstances.

Updated Terms will be published on this page. You should review this page periodically to remain informed of any changes. Continued use of the Services after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

17. Contact and Support

If you have questions about these Terms, your account, transactions, or the Services, please contact the T-Power support team through our Contact Us page.

18. Governing Law

These Terms shall be interpreted and applied in accordance with the laws and legal requirements applicable to the relationship between T-Power and the user, subject to any mandatory rights or protections available to the user under applicable law.

Any dispute arising in connection with these Terms should first be raised with T-Power through the available customer support channels so that the matter may be reviewed and addressed where possible.

By accessing or using T-Power Services, you acknowledge that you have read and understood these Terms and Conditions.