Privacy Policy

At T-Power, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you access the T-Power website, create an account, use our mobile services, contact customer support, or use other services provided through the platform.

By using T-Power services, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the relevant services.

1. Information We May Collect

Depending on how you interact with T-Power, we may collect different types of information that are reasonably necessary to operate and maintain our services.

• Account Information: This may include your name, date of birth, email address, telephone number, account credentials, and other information provided during registration.
• Identity Verification Information: Where verification is required, we may request information or documents necessary to confirm your identity, age, account ownership, or other relevant details.
• Payment Information: Depending on the payment method used, we may process information relating to bank accounts, e-wallets, transaction references, payment records, and other information required to process deposits or withdrawals.
• Technical Information: We may automatically receive information such as IP address, browser type, operating system, device information, approximate location information, access times, and technical logs.
• Usage Information: We may collect information about how you interact with our website, applications, features, and services in order to maintain security, improve functionality, and understand how the platform is used.
• Communication Information: When you contact customer support, we may retain relevant communications, enquiries, account information, and supporting information required to respond to your request.

2. How We Use Personal Information

We may use personal information for purposes that are reasonably necessary to operate, secure, maintain, and improve T-Power services, including:

• Creating and managing user accounts.
• Verifying identity, age, account ownership, and transaction information where required.
• Processing deposits, withdrawals, payments, and other account-related transactions.
• Providing customer support and responding to enquiries.
• Maintaining the security and integrity of accounts, systems, and services.
• Detecting and preventing fraud, abuse, unauthorised access, and other suspicious activity.
• Monitoring and improving website performance, functionality, usability, and user experience.
• Managing promotions, rewards, and communications where applicable.
• Complying with applicable legal, regulatory, or lawful requirements.
• Maintaining appropriate records for operational, security, dispute-resolution, and compliance purposes.

3. Cookies and Similar Technologies

T-Power may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, analyse usage, and enhance the overall browsing experience.

Cookies may allow the website to recognise a browser or device when it returns to the platform. Some cookies may be necessary for the website to function correctly, while others may be used for analytics, preferences, or other optional purposes.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some features.

4. How We Protect Personal Information

T-Power takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or other security risks.

Security measures may include access controls, account authentication, monitoring, secure communications, operational procedures, and other safeguards appropriate to the nature of the information and the services provided.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Users should also take reasonable precautions to protect their account credentials and personal devices.

5. Sharing and Disclosure of Information

T-Power does not disclose personal information indiscriminately. Information may be shared where reasonably necessary to provide services, process transactions, maintain security, or comply with applicable requirements.

Depending on the circumstances, information may be disclosed to:

• Payment and Financial Service Providers: Where necessary to process or verify transactions.
• Technology and Service Providers: Providers that assist with hosting, security, communications, analytics, technical infrastructure, or other operational functions.
• Professional or Compliance Service Providers: Where reasonably required for legal, compliance, security, auditing, or dispute-resolution purposes.
• Authorities or Law Enforcement: Where disclosure is required or permitted by applicable law, lawful request, court order, or other valid legal process.

Where third-party service providers process information on behalf of T-Power, we aim to use appropriate arrangements and safeguards consistent with the nature of the information and the services involved.

6. Payment and Transaction Information

Payment information may be processed when you make deposits, request withdrawals, or conduct other transactions through available payment methods.

Depending on the payment method, some payment information may be processed directly by the relevant bank, payment provider, or financial service provider. Such third parties may have their own privacy policies and terms governing how information is handled.

For information about available payment options, please visit our Banking page.

7. Marketing and Promotional Communications

Where permitted and where applicable, T-Power may send information about promotions, new services, updates, or other marketing communications.

You may have the option to opt out of certain marketing communications. Transactional, account-related, security, or service communications may still be sent where reasonably necessary to operate your account or provide requested services.

Promotional activities may also be subject to separate terms and conditions. Please refer to our Promotions page for applicable information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain account and transaction records, resolve disputes, protect the security of our services, or meet applicable legal and operational requirements.

The appropriate retention period may vary depending on the type of information, the purpose for which it was collected, the status of the user's account, and applicable requirements.

9. Your Privacy Rights

Depending on applicable law and the circumstances of your request, you may have rights relating to your personal information, which may include requesting access to or correction of information held about you.

You may also contact us regarding questions about how your personal information is used or processed. Certain requests may require identity verification before they can be completed.

Some rights may be subject to applicable legal exceptions, verification requirements, or other lawful limitations.

10. Account Closure and Data Deletion

If you wish to close your T-Power account or enquire about the deletion of personal information, please contact our support team.

Closing an account does not necessarily mean that all information can be deleted immediately. Certain records may need to be retained for legitimate operational, security, dispute-resolution, accounting, or legal purposes where applicable.

11. Children's Privacy

T-Power services are intended only for individuals who meet the applicable minimum age requirements. We do not knowingly intend to collect personal information from individuals who are below the applicable legal age.

If we become aware that information has been provided by a person who does not meet the applicable age requirement, appropriate steps may be taken to review and address the relevant account or information.

12. Third-Party Websites and Services

The T-Power website or services may contain links, integrations, or references to third-party websites, applications, payment services, game providers, or other external services.

Third-party services operate independently and may have their own privacy policies and terms. We recommend reviewing the privacy practices of any third-party service before providing personal information to that service.

13. Changes to This Privacy Policy

T-Power may update this Privacy Policy from time to time to reflect changes to our services, technology, operational practices, or applicable requirements.

Any updated version will be published on this page. We encourage users to review this Privacy Policy periodically so that they remain informed about how personal information may be handled.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact the T-Power support team through our Contact Us page.

Last Updated: 18 August 2026